Feedback4Sports
Higher retention, lower churn, and more leads
Enthusiastic customers and dedicated employees are the backbone of any organization. Also from sports clubs, fitness clubs, and wellness centers. Customer experiences are becoming more and more important. This requires research: it is important to know what your members think and feel, and what makes them happy and less happy.
The fitness industry is particularly suited for satisfaction surveys. Together with you, Feedback4Sports provides insights into what your customers and members think and translates this into concrete action points for a better customer experience. Resulting in higher retention, lower churn, and more leads.
Our goal? Ensuring that your customers not only start enthusiastically but also remain enthusiastic. No matter how long they have been a member. After all, enthusiastic customers are the best ambassadors for your club.
Do you want fewer cancellations
And more enthusiastic members?
A 5% retention improvement increases profitability by 25-125%
Member acquisition via marketing agencies, automated membership administration, and sports apps are already well-developed and widely available. This does not apply to insight into customer experiences.
Many fitness centers have a high membership turnover. 30 to 50% of all members only last a year. There is little insight into customer experiences, and customer excellence is still in its infancy compared to other sectors. However, professionalism is increasing, encouraged by some progressive parties in the sector.
Yet, it is precisely enthusiastic customers and dedicated employees that reduce the churn rate significantly. With just a 5% improvement in retention, profitability grows by 25-125%.
Contact us
Curious about what your customers experience and how you can guide and enthuse them even more intensively? Contact us: we are happy to join the ‘battle’ with you.
